{"id":1673,"date":"2026-03-19T21:49:57","date_gmt":"2026-03-19T21:49:57","guid":{"rendered":"https:\/\/www.epicdreamsworld.com\/?page_id=1673"},"modified":"2026-03-20T00:02:13","modified_gmt":"2026-03-20T00:02:13","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.epicdreamsworld.com\/es\/customer-support\/","title":{"rendered":"Soporte Al Cliente"},"content":{"rendered":"<section class=\"l-section wpb_row us_custom_a9f49428 height_auto\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_2-3 laptops-cols_inherit tablets-cols_2 mobiles-cols_1 valign_middle type_default stacking_default\" style=\"--columns-gap:3rem;--laptops-columns-gap:3rem;--tablets-columns-gap:1.5rem;--mobiles-columns-gap:1rem;\"><div class=\"wpb_column vc_column_container us_custom_4c870a43 has_bg_color stretched\"><div class=\"vc_column-inner\"><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row hide_on_mobiles via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_custom\" style=\"height:3rem\" id=\"z7fc\"><style>@media(max-width:1124px){ #z7fc{height:1.5rem!important}}@media(max-width:767px){ #z7fc{height:0!important}}<\/style><\/div><h2 class=\"w-text us_custom_e687150b title_section_container title_different_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Customer Support<br \/>\n&amp; Resolution Center<\/span><\/span><\/h2><\/div><\/div><\/div><div class=\"g-cols wpb_row via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_custom\" style=\"height:1.5rem\" id=\"cedf\"><style>@media(max-width:1479px){ #cedf{height:.7rem!important}}<\/style><\/div><div class=\"wpb_text_column us_custom_c3b6f920\"><div class=\"wpb_wrapper\"><p>At Epic Dreams World, we are committed to providing a transparent, responsive, and fair experience for all customers.<br \/>\nIf you have any questions, concerns, or need assistance with an order or promotion, our support team is here to help.<\/p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:2rem\" id=\"z455\"><style>@media(max-width:1479px){ #z455{height:1.75rem!important}}<\/style><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p><span><img decoding=\"async\" src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/15.0\/google-medium\/1f4e7.png\" alt=\":correo_electr\u00f3nico:\" aria-label=\"Emoji correo electr\u00f3nico\" data-stringify-emoji=\":e-mail:\" \/><\/span> <b>Email:<\/b> <a href=\"mailto:support@epicdreamsworld.com\" target=\"_blank\" rel=\"noopener noreferrer\" aria-haspopup=\"menu\">support@epicdreamsworld.com<\/a><\/p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:2rem\" id=\"f82a\"><style>@media(max-width:1479px){ #f82a{height:1.75rem!important}}<\/style><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><div><span><img decoding=\"async\" src=\"https:\/\/a.slack-edge.com\/production-standard-emoji-assets\/15.0\/google-medium\/1f552.png\" alt=\":reloj3:\" aria-label=\"Emoji reloj3\" data-stringify-emoji=\":clock3:\" \/><\/span> <b>Response Time:<\/b> Within 24\u201348 hours (business days)<\/div>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:3rem\" id=\"bb7f\"><style>@media(max-width:1124px){ #bb7f{height:1.5rem!important}}@media(max-width:767px){ #bb7f{height:0!important}}<\/style><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_grid cols_2 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_middle type_default stacking_default\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"w-separator size_custom\" style=\"height:1.5rem\" id=\"k736\"><style>@media(max-width:1479px){ #k736{height:1.75rem!important}}<\/style><\/div><h2 class=\"w-text us_custom_13a16573 title_section_container title_different_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Resolution Process<\/span><\/span><\/h2><div class=\"w-separator size_custom\" style=\"height:1rem\" id=\"m989\"><style>@media(max-width:1479px){ #m989{height:.7rem!important}}<\/style><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"text-align: left;\">We take all inquiries seriously and aim to resolve issues quickly and fairly.<\/p>\n<p>Our process includes:<\/p>\n<ol>\n<li><b>Review of Request<\/b><br aria-hidden=\"true\" \/><span>Our team reviews your message and gathers relevant transaction details.<\/span><\/li>\n<li><b>Investigation (if needed)<\/b><br aria-hidden=\"true\" \/><span>We may analyze order data, payment details, and user activity to ensure accuracy.<\/span><\/li>\n<li><b>Response &amp; Resolution<\/b><br aria-hidden=\"true\" \/><span>We will provide a clear response and, where applicable, offer a resolution based on our policies.<\/span><\/li>\n<\/ol>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:2rem\" id=\"id06\"><style>@media(max-width:1479px){ #id06{height:1.75rem!important}}<\/style><\/div><div class=\"w-tabs container_faq style_default switch_click accordion has_scrolling remove_indents\" style=\"--sections-title-size:1.4rem\"><div class=\"w-tabs-sections titles-align_none icon_plus cpos_right\"><div class=\"w-tabs-section\" id=\"u77c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-u77c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Dispute &amp; Chargeback Prevention<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-u77c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We strongly encourage customers to contact us directly before initiating a chargeback with their bank.<br aria-hidden=\"true\" \/>Most issues can be resolved quickly through our support team.<br aria-hidden=\"true\" \/>Submitting a chargeback without contacting us first may delay resolution and could impact eligibility for promotions or future participation.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"sa1c\"><button class=\"w-tabs-section-header\" aria-controls=\"content-sa1c\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Refund &amp; Order Issues<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-sa1c\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>If you experience an issue with your order:<\/p>\n<ul>\n<li>Contact us within a reasonable timeframe<\/li>\n<li>Provide full details of the issue<\/li>\n<\/ul>\n<p>All requests will be reviewed in accordance with our Terms &amp; Conditions and applicable policies.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"ac59\"><button class=\"w-tabs-section-header\" aria-controls=\"content-ac59\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Fair Use &amp; Abuse Prevention<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-ac59\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>Epic Dreams World reserves the right to:<\/p>\n<ul>\n<li>Deny or limit support in cases of abuse<\/li>\n<li>Restrict accounts engaging in fraudulent or excessive dispute activity<\/li>\n<li>Investigate suspicious behavior to protect platform integrity<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section\" id=\"wea1\"><button class=\"w-tabs-section-header\" aria-controls=\"content-wea1\" aria-expanded=\"false\"><div class=\"w-tabs-section-title\">Our Commitment<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div  class=\"w-tabs-section-content\" id=\"content-wea1\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p>We are committed to:<\/p>\n<ul>\n<li>Transparent communication<\/li>\n<li>Fair resolution of issues<\/li>\n<li>Maintaining a secure and trustworthy platform<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1.5rem\" id=\"d91e\"><style>@media(max-width:1479px){ #d91e{height:1.75rem!important}}<\/style><\/div><\/div><\/div><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"g-cols wpb_row us_custom_e6410f9d via_grid cols_1 laptops-cols_inherit tablets-cols_inherit mobiles-cols_1 valign_top type_default stacking_default\" style=\"--columns-gap:3rem;\"><div class=\"wpb_column vc_column_container\"><div class=\"vc_column-inner\"><h2 class=\"w-text us_custom_0152b095 title_section_container title_different_color\"><span class=\"w-text-h\"><span class=\"w-text-value\">Send us a Message<\/span><\/span><\/h2><div class=\"w-separator size_custom\" style=\"height:.25rem\" id=\"n572\"><style>@media(max-width:1479px){ #n572{height:.7rem!important}}<\/style><\/div><div class=\"wpb_text_column us_custom_3e3feea0\"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\">A senior consultant will review your inquiry. We will respond within 24 business hours to schedule a brief discovery call.<\/p>\n<\/div><\/div><div class=\"w-separator size_custom\" style=\"height:1rem\" id=\"o8c7\"><style>@media(max-width:767px){ #o8c7{height:.75rem!important}}<\/style><\/div><div class=\"wpb_text_column us_custom_5eba0d9f\"><div class=\"wpb_wrapper\"><div class='fluentform ff-default fluentform_wrapper_6 ffs_default_wrap'><form data-form_id=\"6\" id=\"fluentform_6\" class=\"frm-fluent-form fluent_form_6 ff-el-form-top ff_form_instance_6_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_6_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 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for='ff_6_order_number' id='label_ff_6_order_number' aria-label=\"Order Number\">Order Number<\/label><div class=\"ff-el-tooltip\" data-content=\"If your request is related to a specific order, please provide the order number.\"><svg width=\"16\" height=\"16\" viewbox=\"0 0 25 25\"><path d=\"m329 393l0-46c0-2-1-4-2-6-2-2-4-3-7-3l-27 0 0-146c0-3-1-5-3-7-2-1-4-2-7-2l-91 0c-3 0-5 1-7 2-1 2-2 4-2 7l0 46c0 2 1 5 2 6 2 2 4 3 7 3l27 0 0 91-27 0c-3 0-5 1-7 3-1 2-2 4-2 6l0 46c0 3 1 5 2 7 2 1 4 2 7 2l128 0c3 0 5-1 7-2 1-2 2-4 2-7z m-36-256l0-46c0-2-1-4-3-6-2-2-4-3-7-3l-54 0c-3 0-5 1-7 3-2 2-3 4-3 6l0 46c0 3 1 5 3 7 2 1 4 2 7 2l54 0c3 0 5-1 7-2 2-2 3-4 3-7z m182 119c0 40-9 77-29 110-20 34-46 60-80 80-33 20-70 29-110 29-40 0-77-9-110-29-34-20-60-46-80-80-20-33-29-70-29-110 0-40 9-77 29-110 20-34 46-60 80-80 33-20 70-29 110-29 40 0 77 9 110 29 34 20 60 46 80 80 20 33 29 70 29 110z\" transform=\"scale(0.046875 0.046875)\"><\/path><\/svg><\/div><\/div><div class='ff-el-input--content'><input 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We do not share your data with third parties.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Customer Support &amp; Resolution CenterAt Epic Dreams World, we are committed to providing a transparent, responsive, and fair experience for all customers. If you have any questions, concerns, or need assistance with an order or promotion, our support team is here to help. 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